Ebb is an honest period and cycle tracker published by XTENZA TECH PRIVATE LIMITED. This page is here to help you use the app and to reach us if you need anything.
Email: contact@xtenzatech.com
We usually reply within 1 to 2 business days. When you write in, it helps to tell us your iPhone model and iOS version, and a short description of what you were doing.
On your phone by default. Ebb has no accounts and runs its predictions on your device. iCloud backup and Apple Health sync are both optional and stay off until you turn them on in Settings → Data & Trust.
Turn on iCloud backup in Settings → Data & Trust. Your data then syncs through your own private iCloud account, so it is available when you sign in to the same Apple ID on a new device.
Go to Settings → Data & Trust and choose Export CSV or Export PDF. The PDF is formatted to share with a clinician.
Premium adds deeper analysis computed on your phone: symptom forecasts for your next cycle, a regularity trend, all of your symptom-by-phase patterns, and a doctor-prep report. Predictions, logging, the calendar, and backup are always free.
Open the Insights tab and tap any locked card, or go to Settings → Subscription, then choose a plan. If you have already subscribed on another device, tap Restore Purchases on the same screen.
Subscriptions are managed by Apple. Open the iOS Settings app, tap your name, tap Subscriptions, select Ebb Premium, and cancel there. Cancelling stops future renewals and never deletes your data.
Deleting the app removes its on-device data. If you turned on iCloud backup, also remove Ebb's data from iCloud in iOS Settings → [your name] → iCloud. Within the app, the Recently Deleted area keeps removed entries recoverable for 30 days.
No. Ebb is a wellness and self-tracking tool. Its predictions are estimates with a stated uncertainty and can be wrong. Ebb does not diagnose or treat any condition and is not a method of contraception. Always consult a qualified healthcare professional about your health.
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XTENZA TECH PRIVATE LIMITED
10 / 1-3, 9th Street, Jeeva Nagar, Sirumugai, Coimbatore – 641302, Tamil Nadu, India
Email: contact@xtenzatech.com
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